Insurance Agent & Broker Resources
Independent Collision Repair Support for Agent‑Referred Clients in the greater Tacoma / South Sound region.
Our Position in the Claims Process
We operate as an independent collision repair facility. Our responsibility begins after a claim is initiated and ends when the vehicle is properly repaired and documented.
What We Do Not Do
- – Influence coverage or liability decisions
- – Interpret policy language
- – Place agents between the shop and the carrier
- – Escalate disputes through referral partners
What We Do
- Repair vehicles according to manufacturer requirements
- Document repair decisions clearly and defensibly
- Coordinate directly with claims professionals
- Reduce friction for the agent and the client
When Agents Typically Involve Us
Agents most often introduce clients to us when the loss involves moderate‑to‑high repair complexity, OEM procedures, or when the client is overwhelmed after first notice of loss. In these situations, agents are not seeking advocacy — they are seeking competence and predictability.
How We Reduce Risk for Agents
The referral does not create additional workload or exposure.
Repair Discipline
- Manufacturer repair procedures identified and followed
- Structural and safety systems addressed early
- Pre-repair and post-repair inspections documented
Documentation Quality
- Photo-supported estimates
- Written, factual supplement rationale
- Communication aligned to OEM guidance
Process Predictability
- Single point of contact
- Defined repair milestones
- Realistic cycle-time expectations
Professional Boundaries
- Claims communication handled directly
- No escalation requests routed through agents
- No pricing or coverage advocacy expected
Professional Contact
For licensed professionals only.